FAQ

Answers:

General Question Answers

3.

Yes, we offer both toll and toll free audio services in more than 90 countries. In addition most of the web conferencing services that we provide can be used from outside North America.

4.

5.

Reservationless Audio Conferencing Answers

Yes, a Permanent Toll-Free number will be provided to you.

If your welcome email is titled Your SoundConnect Conferencing Account Information; please see the keypad commands below.

Yes, you can record the audio portion of your conference by using the keypad commands and following the instructions provided by the prompts.

Conference call minutes are calculated by multiplying the number of participants, including the Moderator or Leader of the conference, times the number of minutes the call lasts.

Operator Assisted Audio Conferencing Answers

• Ideal for high-profile, C-level communication such as investor relations calls, merger/acquisition announcements, company calls or events and any important call that needs high touch hand holding.
• Supports wide range of audience sizes from small to large
• Full-service operator coordination, monitoring, and support
• Participant list, roll call service available
• Operator greeting, placement into call
• Customizable greeting and information capture
• Operator-managed Q&A sessions
• Toll/toll-free access or operator dial-out
• Security screening, password access
• Full suite of Enhanced Services
• Leader View – an online tool that enables the meeting organizer to view who has joined the call, manage the question queue, and chat with the conference operator.
• Digital Playback/ Conference Playback – a digital recording of the conference can be accessed via a toll or toll-free number for those unable to attend ‘live’
• Recording services – for a physical record of the conference; tapings are available as CD or cassette tapes, .wav or MP3 files accessible from the web
• Transcription/Translation services – transcription of the conferences available as Microsoft Office® Word, plain text or rich text document. Translations of the transcripts are also available in several languages
• Participant list – receive an attendance list of participants via fax or e-mail
• On-line Participation List – on-line access to view the participant list for your Event Call, real time or post conference
• Communication line – dedicated operator provides ongoing conference call updates and communication status
• Participant notification – operator informs participants of call date and time prior to the call

Web Conferencing Answers

A webcast is a type of online presentation and one of the forms of web conferencing. A webcast can be compared to a television broadcast; the difference being that instead of broadcasting on your television screen, a webcast is broadcast on the web.

Some of the benefits include:

Huge Savings: Web conferencing can be done without any regard to geographical boundaries and limitations.
Reduced Operating Costs: Web conferencing does not entail hiring a place to have a conference and neither do you need to host all the people who will be assembling in one place for the conference.
Reduced the Need to Travel: Web conferencing can be done from your office desk or even from the comforts of your home.

Efficient Communication: Web conferencing gives you a medium by which you can actually see the person and also the documents that need to be reviewed. Being face-to-face, results in direct audio and visual communication, and leaves no room for ambiguity.
Fast Solution: If you have any emergency and need to call a meeting in a hurry, web conferencing can help you do that at any time of the day or night.

Most web conferencing is done through web conferencing services. When you try any such service, you are given a meeting code for web conferencing. To start a web conference, you need to use the browser of your computer and go to the site of your web conferencing service. You have to then log in, using the meeting code given to you by your service provider. Others, who want to attend the web conference, need to do the same.

You do not need a lot of things to get started with web conferencing, the main things being:

• Computer
• Internet connection
• Necessary audio equipment
• WebCam
• Web conference service

Bandwidth required varies, depending on the type of application you are running. On average, a typical conference with slides can be played by any broadband connection.

Being able to see a person’s facial expressions sometimes becomes more important that what is being said. Documents needing to be reviewed are impossible to do if you cannot see what is being changed or marked up. In such situations Web Conferencing is of great help.

Web Conferencing tools became so much more than just talk to and see other people. The modern tools can share desktop, present slides, play video, text chat, send files, record/play meetings and so much more.

Billing Answers